Refund Policy

Refund Policy

Thank you for using ioSpeech. This Refund Policy outlines our guidelines for refund requests and applies to our AI-based text-to-speech SaaS website (referred to as “ioSpeech,” “we,” “us,” or “our”). Please read this policy carefully before making any purchase or subscription on ioSpeech. By using our services, you agree to comply with this Refund Policy.

1. Subscription and Service Fees
   1.1 Subscription Fees:
   ioSpeech offers subscription plans with recurring fees. These fees are charged on a periodic basis, such as monthly or annually, depending on the chosen plan. Subscription fees are non-refundable unless otherwise stated in this policy or required by applicable law.

1.2 Service Fees:
Certain services or features on ioSpeech may have additional fees or one-time charges. These fees are non-refundable unless explicitly stated otherwise in this policy or required by applicable law.

2. Refund Eligibility
   2.1 Technical Issues:
   If you experience technical issues or problems with the functionality of ioSpeech that significantly impact your ability to use the service as intended, you may be eligible for a refund. Please contact our support team at [email protected] within [X days] of the issue occurrence to initiate the refund process. We will investigate the issue and determine if a refund is appropriate based on the circumstances.

2.2 Dissatisfaction:
If you are dissatisfied with ioSpeech or its services, please reach out to our support team at [email protected] to discuss your concerns. We will make reasonable efforts to address your concerns and provide a satisfactory resolution. However, dissatisfaction alone does not automatically entitle you to a refund.

3. Non-Refundable Items
   The following items are generally non-refundable unless otherwise specified in this policy or required by applicable law:

• Subscription fees after the initial refund eligibility period.
• Service fees or charges for additional features or services.
• Fees paid for any completed or partially completed period of service.

3. Refund Process
   4.1 Initiation:
   To request a refund, you must contact our support team at support@iospeech.com and provide relevant details regarding the reason for the refund request.

4.2 Evaluation:
We will evaluate your refund request based on the eligibility criteria mentioned in this policy. We may require additional information or documentation to process the refund.

4.3 Refund Decision:
Once we have reviewed your request, we will notify you of our refund decision. If approved, the refund will be issued using the original payment method used for the purchase. Please note that it may take some time for the refunded amount to be reflected in your account, depending on the payment processor and your financial institution.

5. Changes to the Refund Policy
   We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on ioSpeech. By continuing to use our services after the policy changes, you indicate your acceptance of the updated Refund Policy.
6. Contact Us
   If you have any questions, concerns, or inquiries about our refund policy, please contact us at [email protected] Our support team will be happy to assist you.

By using ioSpeech and making purchases on our platform, you acknowledge that you have read, understood, and agreed to this Refund Policy.